We're launching a new communication channel that - we hope - most of our trade customers will already be very familiar with!
HPP is now on WhatsApp, giving our customers the ability to have another form of direct communication with us and allowing more meaningful interaction with the right person from the outset. It'll also give us the opportunity to reach out directly to customers with product information, range updates, important company announcements and promotional offers.
There are a few simple steps to get chatting to us:
Open WhatsApp on your phone or tablet
Add HPP as a 'New Contact' using our WhatsApp number: 07754 637 300
Save the number, open a new chat with us and away we go!
You can also click here to start a chat now
Being one of the world's more popular chat services, with around 3 billion monthly active users globally and around 28-30 million active users per month in the UK, that's a good reason as any for HPP to get chatting with WhatsApp. We appreciate not everyone needs to - or wants to - talk directly to another person, so the platform gives us a chance to handle incoming messages in a smarter way, directing those requests that just need product information or a page on the website.
Using WhatsApp gives trade customers the opportunity to send us text, voice messages and video messages: rather than trying to describe an issue over the phone, a couple of photos sent to us is likely to speed up communication to the right person as well as clearly identifying the issue at hand. And it'll work the other way too: we'll be able to direct customers to the right online resources as applicable and even send technical documents and instructions.
Rest assured though, if you want to pick up the phone and speak to one of our sales team, that is still an option! We also appreciate not all our trade customers are comfortable with smart phones and apps, so we're here to talk on the usual sales number: 0161 620 5656.