FAQ's

Anyone who has a HPP account can register for an online account. Simply fill in our Request an Online Account form or contact us and we will have you setup online in no time. If you are a trade customer but do not have a HPP account you will need one before you can log in. The best way to do this is by filling in our New Account Signup form or by downloading and filling in the account application form.

Yes! You can order every HPP product through the website. Although online ordering is restricted to customers who have a trade account with HPP. If you have a trade account with us and do not have login details you can get them by filling in our Request an Online Account form. If you are a trade customer and wish to open an account with us you can fill in our New Account Signup form.

All of our offices and trade counters are open Monday - Friday from 8:30am-5pm.

Yes, HPP are a trade only business.

Once you are logged in all the prices displayed are your prices. You can see your prices by browsing the catalogue and using the various product builders. Alternatively, once you are logged in you can access our Product Guides & Price Lists from your Account Dashboard. These are all designed to be printer friendly quick reference guides for each of our product categories.

Yes! When you submit an order you can choose to pay using a debit/credit card when you checkout.

Fittings and all our doors can be delivered nationwide using either our own fleet of vehicles or express carrier. Bulkier items such as worktops, full sheets and cut and edged can only be delivered using our own fleet of vehicles within a varying radius of HPP. Delivery outside of this area can be arranged subject to minimum order quantities and/or carriage charges, contact us for more information. Of course, you are more than welcome to collect goods from HPP or arrange for your own carrier to come and collect on your behalf.

Customers with an online account can order or generate a quote for cut to specification board using the cut to spec ordering page which is accessible from the my account dashboard.

Yes! Logged in customers can find our Image Download Centre from on the Account Dashboard. You can download various different resources including roomset images, door & décor images, images of our fittings products and more.

Vinyl wrapped plinth, end panels, corner posts and head boards can be ordered in any of our vinyl colours. Using the online door builder they can be found in the 'Essentials' tab. For some colours Cut and Edged MFC can also be used. Typically 160mm wide pieces from the 18mm range would be used. The current range of 18mm Cut and Edged can be found here.

Square triple mirrors are available in Manhattan, Milano and Oslo profiles. Using the online door builder they can be found in the 'Accessories' tab of each of the applicable styles. Arched triple mirrors are available in standard profile only and can be found in the online door builder in the 'Accessories' tab. You can also find various other accessories with matching edge profiles from within the 'Accessories' tab.

Vinyl wrapped worktops can be ordered using the online worktop builder which can be accessed from your my account page.