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Returns Policy
Goods that are ordered incorrectly or that are no longer required.
HPP must be informed of all relevant details such as order number, and agree to any return.
Goods must be returned within 14 days of the delivery date.
A 20% restocking charge will apply.
Manufactured items cannot be returned.
Goods must be returned in their original packaging and be fit for re-sale. They must not be damaged and packaging must not be defaced.
The customer is responsible for any return costs, such as shipping and packaging.
Due to logistical complexities we will be unable to return goods on our own vehicles.
Other Returns.
Goods must be checked and any issues must be reported within 24 hours.
Due to logistical complexities we will be unable to return goods on our own vehicles.
Photographic evidence may be required.
In certain situations, i.e. due to HPP error, we will collect & return the goods.
Items must be replaced in order for them to be returned with no restock charge.
Goods that we are unable to return to stock will not be credited.
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