Role at HPP: Sales Administrator
Year joined HPP: 2012
In the industry since:
This is my first full time job so I'm learning about the KB industry as I go but have some great mentors here at HPP.
What does your role involve?:
My role involves taking phone calls on a day to day basis, processing customers' orders and then having to invoice all the items that have been sent out for that day via carrier. I also have to set up login details for customers so that they can access our new website and order online.
A large part of my job is dealing with customer enquiries and trying to ensure that any problems are resolved and dealt with accordingly, which helps to keep customer satisfaction high and things here at HPP running smoothly.
Best thing about working for HPP?
The best thing about HPP is the people, when I first started at HPP I felt so welcomed it was amazing. The people at HPP have such a good relationship with one another; it makes me look forward to coming in to work.
Your biggest challenge since starting at HPP?
When I first started at HPP I had to work in each department and learn each role within those individual departments. This was quite challenging as HPP is such a large company there was a lot to learn which was scary at first. It was worth learning in the end though as it gave me a better knowledge of how things are done in the business, which means I can help our customers with a really wide range of questions and queries.
Biggest market challenges you foresee?
I don't tend to get involved in the market challenges so much, but looking at the way HPP operate, they're a really forward thinking company who are expanding both in terms of product ranges and their online presence. They tend to tackle problems head-on and make sure the outcome is positive, so I'd think any possible challenges would be really well handled by our management team and made into something very positive.
What did you do before coming to HPP?
Before coming to HPP I was a school leaver who attended Our Lady's RC High School.
Any hidden talents?
I have done TV extra work in Waterloo Road, Shameless and various adverts which has made me to become a confident person and allowed me to work with different people. I also enjoy going on the karaoke now and then.
Favourite hobby?
My hobby is playing on the Xbox on Call of Duty, I also like playing football, netball and socialising with my friends and family.
Favourite Film?
I tend to like a lot of films but I would much rather watch soaps, do something active and socialise with my friends and family.
Dream holiday destination?
The beautiful town of Oldham!
Biggest lesson in life?
Karma's a killer.